MessageBird
AvailableOmnichannel messaging API for SMS, WhatsApp, and voice
API Key Authentication
Paste your API key from the provider's dashboard. DMHub encrypts and stores it securely.
- 1Copy your API key from the provider's settings
- 2Paste it into DMHub's integration setup
- 3DMHub verifies the connection and starts syncing
Included in All Plans
Every DMHub plan includes access to all integrations. No add-ons, no hidden fees.
Why MessageBird + DMHub?
MessageBird's omnichannel API adds SMS, voice, and additional WhatsApp Business API capacity to DMHub's channel roster
MessageBird's global SMS network provides reliable fallback delivery when WhatsApp is unavailable or undeliverable
Voice call capabilities from MessageBird enable DMHub to escalate critical conversations from messaging to voice seamlessly
MessageBird's Flow Builder automations can trigger DMHub actions, creating complex multi-channel communication workflows
Real-World Use Cases
Multi-Channel Customer Service
A customer starts on WhatsApp, needs to verify identity via SMS OTP (delivered through MessageBird), then escalates to a voice call — all managed seamlessly from DMHub's unified inbox.
Global SMS Delivery
An e-commerce business needs to send order confirmations to customers in countries with low WhatsApp adoption. MessageBird delivers SMS while DMHub uses WhatsApp for markets where it dominates.
Voice Escalation
A complex support issue on WhatsApp needs a phone call. DMHub triggers a MessageBird voice call to the customer, connecting them with the same agent who was handling their chat — with full context preserved.
How to Connect MessageBird
- 1
Enter your MessageBird API key in DMHub's integration settings
- 2
DMHub configures MessageBird as an additional SMS and voice channel alongside native WhatsApp
- 3
Messages are routed through the optimal channel based on customer preference and availability
- 4
All conversations — WhatsApp, SMS, and voice — appear in your unified DMHub inbox
Works Worldwide
MessageBird (now Bird) serves 30,000+ businesses globally with SMS delivery to 190+ countries, WhatsApp Business API, and voice capabilities. DMHub leverages MessageBird as an infrastructure layer for reliable multi-channel delivery worldwide.
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