Our public roadmap. We ship every week — here’s what’s done, what’s in flight, and what’s coming.
15
features shipped
3
in progress
8
on the roadmap
Enterprise teams will be able to enforce login through their existing IdP (Okta, Azure AD, Google Workspace). SCIM provisioning for automatic user lifecycle management is planned for the same release.
Est. Q2 2026
Inbound and outbound email managed from the same unified inbox as WhatsApp and SMS. Shared threads, canned responses, and AI auto-reply will work across all channels with no separate configuration.
Est. Q3 2026
Route Instagram Direct Messages into DMHub alongside WhatsApp and SMS. Reply, automate, and run campaigns across Instagram from the same inbox your team already uses.
Est. Q3 2026
Dedicated iOS and Android apps built on the same codebase as the web platform. Push notifications for new conversations, offline message queuing, and biometric authentication.
Est. Q3 2026
Real-time order status, abandoned cart recovery, and product catalog sync directly with Shopify. Send personalised WhatsApp messages triggered by Shopify events without writing any code.
Est. Q3 2026
Certified Zapier and Make.com apps so any business can connect DMHub to their existing tools without using the raw API. Triggers for new conversations, new contacts, and campaign completions.
Est. Q4 2026
Customers will be able to upvote roadmap items and subscribe to shipping notifications. Votes directly influence our prioritisation — the items on this page with the most votes ship first.
Est. Q3 2026
AI agents that automatically detect and respond in the customer's language. Planned support for Spanish, Portuguese, Arabic, Hindi, and French in the initial release.
Est. Q4 2026
Developers can generate scoped API keys with fine-grained permissions. A fully documented OpenAPI 3.1 spec is available at /docs/api, powered by Redoc. Webhooks and CLI integrations now have a stable auth surface.
Shipped May 2026
Platform operators get an 8-page admin console covering business management, user controls, LLM provider configuration, cost monitoring, and tamper-evident audit logging. All gated behind admin-only authentication.
Shipped May 2026
Product analytics (PostHog), privacy-first web analytics (Plausible), session recordings (Microsoft Clarity), and error monitoring (Sentry) are now wired in and environment-gated so they never fire in local dev.
Shipped May 2026
Any business owner can request a full JSON export of their data or trigger a permanent deletion — both via self-serve API and the settings UI. Covers users, conversations, contacts, orders, and billing history.
Shipped May 2026
Every sensitive action — login, API key rotation, team member changes, integration connects — is logged with actor, timestamp, and IP. Owners can filter, export, and set retention policies.
Shipped May 2026
Full Stripe lifecycle: 14-day free trial, graceful dunning on payment failure, automatic plan downgrade after 7-day grace, and Stripe Customer Portal for self-serve plan changes and invoice downloads.
Shipped Apr 2026
Programmatic SEO round 3: pain-point pages targeting high-intent search queries like "WhatsApp for customer support" and "replace Intercom for small business". Each page has structured data and localized examples.
Shipped Apr 2026
Send approved message templates to thousands of opted-in contacts in one click. CSV import for recipient lists, per-contact variable substitution, delivery tracking, and 24-hour window enforcement.
Shipped Apr 2026
All integration credentials (WhatsApp tokens, Twilio keys, etc.) are now encrypted using AES-256-GCM before being stored in the database. Keys are derived per-business and rotated on re-connection.
Shipped Apr 2026
New signups are guided through connecting their first channel, creating an AI agent, setting up their inbox, importing contacts, and sending their first campaign. Completion rate tracking built in.
Shipped Apr 2026
Full channel adapters for Meta WhatsApp Cloud API, Twilio WhatsApp, and Twilio SMS — all built directly into DMHub. Messages route through a single inbox with unified conversation history.
Shipped Mar 2026
Build AI agents with custom personas, model selection (GPT-4o or Claude), and knowledge grounded in your uploaded documents. Agents handle customer questions 24/7 and hand off to human agents when needed.
Shipped Mar 2026
Automatic Recency / Frequency / Monetary scoring classifies every contact into behavioral groups — Champions, Loyal, Promising, At Risk, and others. Segments update nightly and feed directly into campaign targeting.
Shipped Mar 2026
All AI-powered features — wizard, AI chat, voice drops — now consume credits. Businesses start with a free allocation, buy top-up packs via Stripe, and can enable auto-recharge when balance runs low.
Shipped Mar 2026
Points, tiers, and configurable earning rules for repeat customers. A separate referral engine generates unique codes, tracks claims, and automatically sends double-sided reward messages via WhatsApp.
Shipped Mar 2026
Inbound and outbound phone calls managed from the DMHub inbox, with AI call summaries, transcription, and auto-generated follow-up messages sent via WhatsApp after each call.
Telegram bot integration for businesses with active Telegram communities. Group broadcast support and bot-to-human handoff.
Agencies and resellers can run a fully branded version of DMHub — custom domain, logo, color scheme, and email sender — under their own product name. Sub-account provisioning and revenue sharing dashboard included.
We read every suggestion. If a feature matters to your business, tell us — it moves up the queue.
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