How to Connect Acuity Scheduling to WhatsApp with DMHub

Acuity Scheduling handles online bookings beautifully. Clients pick a time, fill in their details, and the appointment is created. The gap? All communication happens via email. For service businesses where clients prefer WhatsApp, those email confirmations and reminders often go unread.

DMHub bridges Acuity and WhatsApp so every booking, reminder, and follow-up reaches clients on the channel they actually check.

Step-by-Step Setup

Step 1: Connect Acuity to DMHub

1. Go to Settings > Integrations > Acuity Scheduling in DMHub
2. Click Connect and authorize with your Acuity account
3. Select which appointment types to sync
4. Enable real-time webhook notifications

Step 2: Configure Booking Automations

New Booking Confirmation: ``` Booking confirmed, {{name}}!

{{service_name}} with {{provider}} {{date}} at {{time}} {{duration}}

Location: {{location}}

Need to change? Reply RESCHEDULE. Need to cancel? Reply CANCEL. ```

24-Hour Reminder: ``` Your appointment is tomorrow, {{name}}.

{{service_name}} at {{time}} {{location}}

Please arrive 5 minutes early. Reply CONFIRM or RESCHEDULE. ```

1-Hour Reminder: ``` See you in 1 hour, {{name}}!

{{service_name}} at {{time}} {{address_or_link}} ```

Post-Appointment Follow-Up (2 hours after): ``` How was your session today, {{name}}?

Reply 1-5 to rate your experience.

Ready to book your next appointment? Reply BOOK. ```

Step 3: Handle Rescheduling via WhatsApp

When a client replies RESCHEDULE, DMHub pulls available slots from Acuity:

``` Here are the next available times:

1. {{slot_1}}
2. {{slot_2}}
3. {{slot_3}}
4. {{slot_4}}

Reply with the number of your preferred time. ```

The Acuity calendar updates automatically. No manual intervention required.

Use Cases

Therapist in Tel Aviv: Appointment reminders with preparation notes: "For tomorrow's session, please reflect on {{theme}}." No-shows dropped from 20% to 6%.

Photographer in Bogota: Booking confirmations include what to wear, what to bring, and a mood board for the shoot. Clients arrive prepared.

Personal trainer in Kuala Lumpur: Class reminders with the workout focus: "Tomorrow is leg day! Bring your knee sleeves and water."

Accountant in Nairobi: Tax consultation reminders with a checklist of documents to bring. Clients arrive with everything needed, sessions run on time.

The Rebooking Loop

The most valuable automation is the rebooking prompt. After every appointment:

``` Thanks for coming in today, {{name}}!

Based on your schedule, your next {{service}} should be around {{suggested_date}}.

Book now: {{acuity_link}} Or reply BOOK and I'll find a time that works. ```

Service businesses using this rebooking automation see 40% of clients booking their next appointment within 24 hours of their current one.

Getting Started

Acuity handles the scheduling logic. WhatsApp handles the client relationship. DMHub connects them so every appointment is confirmed, attended, and followed up on automatically.

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Ready to connect Acuity to WhatsApp? Start free with DMHub — no credit card required.