How to Connect Fresha to WhatsApp with DMHub

Fresha is the world's largest beauty and wellness marketplace, used by 100,000+ businesses in 120 countries. It handles bookings, payments, and point-of-sale beautifully. What it lacks is deep WhatsApp integration for markets where WhatsApp is the primary communication channel.

DMHub bridges Fresha and WhatsApp, giving salons, spas, and wellness businesses the ability to engage clients on WhatsApp with booking reminders, product recommendations, and retention campaigns powered by their Fresha data.

Step-by-Step Setup

Step 1: Connect Fresha

1. In DMHub, go to Settings > Integrations > Fresha
2. Enter your Fresha business credentials
3. Authorize the connection
4. Select data to sync: appointments, clients, services, products, sales

Step 2: Sync Client Data

Fresha client profiles sync with DMHub contacts, including:

• Contact information and preferences
• Appointment history and frequency
• Product purchase history
• Service preferences and notes
• Loyalty points balance

Step 3: Set Up Core Automations

Booking Confirmed: ``` Booking confirmed, {{name}}!

{{service}} with {{stylist}} {{date}} at {{time}} ({{duration}})

{{salon_name}} — {{address}}

Reply CHANGE to modify or CANCEL to cancel. ```

Day-Before Reminder: ``` See you tomorrow, {{name}}!

{{service}} at {{time}} with {{stylist}}

Reminder: Please arrive 5 minutes early. Parking: {{parking_info}} ```

Post-Visit Product Recommendation: ``` Thanks for visiting today, {{name}}!

{{stylist}} used {{product}} during your service. Want to keep the results going at home?

{{product_name}} — {{price}} Reply ORDER to add it to your next visit, or we can ship it to you. ```

Global Use Cases

Hair salon in Riyadh: Appointment reminders in Arabic with prayer time awareness. Bookings near prayer times include a note about adjusted scheduling.

Spa in Bali: Tourist clients receive WhatsApp messages in English with directions, what to expect, and pre-treatment preparation instructions.

Nail salon in Sao Paulo: Product recommendations based on the service: gel manicure clients get cuticle oil recommendations. 18% of clients add a product to their next visit.

Barbershop chain in Lagos: Stylist-specific reminders: "Your barber {{name}} has openings this Saturday." Clients feel the relationship is with their specific stylist.

Retail Product Sales via WhatsApp

Fresha tracks product sales. DMHub extends this to WhatsApp:

• When a product used during service is running low (based on purchase cycle), send a reorder prompt
• New product arrivals sent to clients who buy that category
• Bundle offers: "Buy {{product_1}} and {{product_2}} together and save 15%"

Salons using WhatsApp product recommendations through DMHub report 22% higher retail revenue per client.

Getting Started

Fresha handles your salon operations. WhatsApp handles your client relationships. DMHub connects them so every appointment, product recommendation, and retention message reaches clients where they'll actually see it.

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Ready to connect Fresha to WhatsApp? Start free with DMHub — no credit card required.