How to Connect OpenTable to WhatsApp with DMHub

OpenTable manages your reservations. WhatsApp reaches your diners. When DMHub connects the two, every booking triggers a confirmation, every upcoming reservation gets a reminder, and every completed meal gets a follow-up — all delivered on WhatsApp where your customers will actually see it.

What This Integration Unlocks

• Instant booking confirmations on WhatsApp when an OpenTable reservation is made
• Reminder sequences 24 hours and 1 hour before the reservation
• Waitlist notifications when a table opens up
• Post-dining feedback requests routed to WhatsApp
• Special occasion recognition for birthdays, anniversaries, and group events

Step-by-Step Setup

Step 1: Connect OpenTable

1. In DMHub, go to Settings > Integrations > OpenTable
2. Enter your OpenTable Restaurant ID
3. Authorize the integration
4. Select data to sync: reservations, guest profiles, special occasions

Step 2: Set Up Reservation Automations

Booking Confirmed: ``` Your reservation is confirmed!

{{restaurant_name}} {{date}} at {{time}} Party of {{guests}}

We'll remind you the day before. See you then! Reply MODIFY to change or CANCEL to cancel. ```

24-Hour Reminder: ``` Reminder: your dinner at {{restaurant_name}} is tomorrow at {{time}} for {{guests}} guests.

Reply CONFIRM to keep or MODIFY if plans changed. ```

Post-Dining (2 hours after reservation time): ``` Thanks for dining with us tonight!

How was everything? Reply 1-5.

5 = Exceptional 3 = Average 1 = Disappointing

Your feedback helps us improve. ```

Step 3: Handle Special Occasions

OpenTable captures occasion data (birthday, anniversary, business dinner). DMHub uses this for personalized touches:

Birthday reservation confirmed: ``` Happy birthday celebration at {{restaurant_name}}!

We have a special treat planned for the birthday guest. Any dietary restrictions or preferences we should know about?

See you {{date}} at {{time}}! ```

Global Use Cases

Fine dining in Istanbul: VIP guest detection from OpenTable history. Guests with 10+ visits get a personalized WhatsApp from the manager before their reservation.

Seafood restaurant in Lima: Daily catch updates sent via WhatsApp to guests with upcoming reservations: "Tonight's fresh catch: Chilean sea bass and yellowfin tuna."

Hotel restaurant in Dubai: OpenTable reservations trigger a WhatsApp message to hotel guests with valet parking information and the evening's special menu.

Getting Started

OpenTable handles the bookings. DMHub handles the communication. Together, they ensure every reservation is confirmed, every diner is reminded, and every meal ends with an opportunity to build the relationship.

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Ready to connect OpenTable to WhatsApp? Start free with DMHub — no credit card required.