How to Connect Stripe to WhatsApp with DMHub

Stripe processes your payments. WhatsApp reaches your customers. When the two are connected through DMHub, every payment event triggers the right message at the right time — confirmations, invoices, failed payment alerts, and subscription reminders, all delivered where customers will actually see them.

What the Integration Enables

• Payment confirmations sent via WhatsApp instantly after successful charges
• Invoice delivery as WhatsApp messages with payment links
• Failed payment alerts with a one-tap retry link
• Subscription renewal reminders 7 days before renewal
• Refund confirmations with status updates
• Dunning sequences for overdue invoices via WhatsApp

Step-by-Step Setup

Step 1: Connect Stripe

1. In DMHub, go to Settings > Integrations > Stripe
2. Click Connect with Stripe to start the OAuth flow
3. Authorize DMHub to access payment events
4. Select which events to listen for: payments, invoices, subscriptions, refunds

Step 2: Configure Payment Notifications

Set up your core automations:

Successful Payment:

• Trigger: payment_intent.succeeded
• Message: Payment confirmation with amount, description, and receipt link

Failed Payment:

• Trigger: payment_intent.payment_failed
• Message: Alert with reason and a link to update payment method

Invoice Created:

• Trigger: invoice.created
• Message: Invoice details with a Stripe-hosted payment link

Subscription Renewal:

• Trigger: 7 days before subscription.current_period_end
• Message: Upcoming renewal notice with amount and cancel/modify options

Step 3: Set Up Payment Links

For businesses that invoice clients or take deposits, DMHub can send Stripe payment links via WhatsApp:

1. Create a payment link in Stripe
2. Attach it to a WhatsApp template in DMHub
3. Send it as part of an automation or manually from the inbox

Customers tap the link, pay in their browser, and receive a WhatsApp confirmation. The entire flow happens without leaving their phone.

Global Use Cases

Consulting firm in Dubai: Sends invoices via WhatsApp with Stripe payment links. Collection time dropped from 14 days to 3 days because clients pay immediately from the chat.

Subscription box in Brazil: Failed payment alerts on WhatsApp recover 34% of churning subscribers. The WhatsApp message feels urgent in a way that email doesn't.

Freelancer in Manila: Sends project milestones and invoices via WhatsApp. Clients approve milestones by replying YES and receive a payment link immediately.

SaaS startup in Nairobi: Subscription trial expiry reminders via WhatsApp. 28% of trial users convert when reminded on WhatsApp vs 9% from email alone.

Dunning via WhatsApp

Failed payments are the silent killer of subscription businesses. The typical email dunning sequence recovers 15-20% of failed payments. WhatsApp dunning recovers 35-45%.

Day 0 (payment fails): ``` Hi {{name}}, your payment of {{amount}} for {{product}} didn't go through.

This usually happens with expired cards or insufficient funds.

Update your payment method: {{link}}

Reply HELP if you need assistance. ```

Day 3 (still failed): ``` Quick reminder, {{name}} — your {{product}} payment is still pending.

Update here: {{link}}

Your access will be paused on {{date}} if not resolved. ```

Day 7 (final notice): ``` {{name}}, this is the last reminder. Your {{product}} access will be paused tomorrow unless we receive payment.

Update now: {{link}}

If you'd like to cancel instead, reply CANCEL. ```

Getting Started

Stripe handles the money. WhatsApp handles the communication. DMHub connects them so every payment, invoice, and subscription event triggers a message that your customers actually see and act on.

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Ready to connect Stripe to WhatsApp? Start free with DMHub — no credit card required.