How to Connect UberEats to WhatsApp with DMHub

UberEats takes 15-30% of every order. For a restaurant doing $20,000/month through the platform, that's $3,000-6,000 in commissions. Worse, UberEats owns the customer relationship. You don't get their contact info, can't message them directly, and have no way to bring them back without paying another commission.

DMHub bridges this gap. When UberEats orders flow through your system, DMHub captures customer data and moves the relationship to WhatsApp, where you own it.

The Platform Dependency Problem

Third-party delivery platforms are a double-edged sword:

• Pro: Instant access to a large customer base
• Con: 15-30% commission on every order
• Con: No direct customer data
• Con: No control over the customer experience
• Con: Algorithm changes can tank your visibility overnight

The strategy isn't to abandon UberEats. It's to use it as an acquisition channel while building direct relationships on WhatsApp.

How the Integration Works

1. An order comes through UberEats to your restaurant
2. DMHub captures the order data and customer information
3. A WhatsApp message goes to the customer after delivery
4. The customer is now in your DMHub contact list for direct marketing

Step-by-Step Setup

Step 1: Connect UberEats

1. In DMHub, go to Settings > Integrations > UberEats
2. Log in with your UberEats Restaurant Manager credentials
3. Authorize DMHub to access order data
4. Enable real-time order sync

Step 2: Set Up the Conversion Flow

Create an automation that converts UberEats customers into WhatsApp contacts:

Trigger: UberEats order delivered Delay: 30 minutes after delivery Message: ``` Hi {{name}}, thanks for ordering from {{restaurant}}!

Loved your {{item}}? Next time, order directly through us on WhatsApp and get 15% off.

Just message us your order anytime: {{whatsapp_link}}

Reply MENU to see our full menu. ```

Step 3: Build the Direct Order Channel

Once customers are on WhatsApp, make direct ordering frictionless:

• Save their last order for one-tap reordering
• Send their favorites with a "REORDER" reply option
• Process payment via WhatsApp with Stripe or local payment links

Step 4: Create a Reorder Campaign

Trigger: Customer hasn't ordered in 14 days Message: ``` Hey {{name}}, craving {{last_ordered_item}} again?

Order directly and get free delivery today. Just reply ORDER or send us your meal.

Your usual: {{previous_order_summary}} ```

The Economics

Let's run the numbers for a restaurant with 200 UberEats orders per month:

• Average order: $30
• UberEats commission: 25% = $7.50 per order
• Monthly commission: $1,500

If you convert 30% of those customers to direct WhatsApp orders:

• 60 orders x $30 = $1,800 in direct revenue
• Commission saved: 60 x $7.50 = $450/month
• WhatsApp messaging cost: ~$15/month
• Net savings: $435/month

Over a year, that's $5,220 saved. And the percentage of direct orders typically grows month over month as your WhatsApp contact list builds.

Global Use Cases

Burger joint in Cairo: Converts 40% of Talabat/UberEats customers to WhatsApp within 60 days. Direct orders now account for 35% of delivery revenue.

Sushi restaurant in Sao Paulo: iFood orders trigger a WhatsApp receipt with a direct ordering menu. The "order direct, skip the wait" angle resonates strongly.

Pizza chain in Nairobi: Every delivery includes a flyer with a QR code: "Order on WhatsApp next time — 10% off every direct order." Scans convert at 22%.

Getting Started

UberEats is a great discovery tool. It shouldn't be your permanent sales channel. DMHub bridges the gap by converting platform customers into direct WhatsApp relationships, where you control the experience and keep 100% of the revenue.

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Ready to own your customer relationships? Start free with DMHub — no credit card required.