Build interactive forms and multi-step experiences inside WhatsApp.
WhatsApp Flows let you create rich, interactive experiences within the WhatsApp interface. Multi-step forms, product catalogs, appointment pickers, surveys, and more -- all rendered natively in WhatsApp without sending the customer to a web page. Higher completion rates, better data collection, smoother customer experiences.
Flows render as native WhatsApp interface elements. Customers interact without leaving WhatsApp, which means higher completion rates.
Collect structured data in multiple steps: contact info, preferences, appointment details, order customization, and more.
Start with templates for common flows: appointment booking, feedback survey, order customization, lead qualification, and event registration.
Flow responses feed directly into your CRM, trigger automations, and update customer profiles. No manual data entry needed.
Pick from pre-built flow templates or create a custom flow with the visual builder. Define screens, inputs, and logic.
Connect the flow to a message keyword, automation step, or AI agent action. When triggered, the flow opens in the customer's WhatsApp.
Flow responses are captured in the conversation and CRM. Trigger follow-up automations based on the data collected.
A 3-screen ordering flow: select items, customize (add-ons, special instructions), confirm and pay. Completed entirely within WhatsApp.
Patient intake form as a WhatsApp Flow: personal details, insurance info, symptoms, and preferred appointment time. Collected before the visit.
Event registration flow: select event, choose date, enter attendee details, confirm. RSVP list updates in real-time.
Features that complement WhatsApp Flows.
No credit card. No complicated setup. Connect WhatsApp and go.
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