Bring dormant customers back before they forget about you.
DMHub automatically detects customers who have stopped engaging and triggers a 3-stage win-back sequence. The first message is a gentle nudge. The second is a personalized offer. The third is an exclusive last-chance deal. Most businesses recover 15-25% of dormant customers within the first campaign.
DMHub identifies customers who haven't purchased or messaged in a configurable period. No manual list building required.
Each stage escalates the incentive. A friendly check-in, then a personalized offer, then an exclusive deal. Spacing and timing are configurable.
Win-back messages reference the customer's last purchase, preferred products, and loyalty status. Generic 'we miss you' messages don't work -- personalized ones do.
Track how many customers each campaign recovers, the revenue impact, and which stage drives the most conversions.
Define what 'dormant' means for your business: 30 days without a purchase, 60 days without a message, or custom criteria.
Write the three messages or use AI-generated templates. Set the timing between stages (e.g., Day 1, Day 7, Day 14).
The campaign runs continuously. As customers become dormant, they enter the sequence. Track recovery rates and revenue recovered.
Detect diners who haven't visited in 45 days. Stage 1: 'We miss you!' Stage 2: '15% off your next visit.' Stage 3: 'Free dessert -- this week only.'
Identify members who haven't checked in for 3 weeks. Send a workout recommendation, then a guest pass offer, then a membership discount.
Customers who haven't purchased in 60 days get a personalized product recommendation based on their purchase history, then a limited-time coupon.
Features that complement Win-Back Campaigns.
No credit card. No complicated setup. Connect WhatsApp and go.
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