3 articles

Function Calling and Tool Use in AI Agents

Enable your AI agent to take actions — look up orders, create contacts, and send messages — using tool use and function calling.

Knowledge Base Setup for AI Agents

Set up a structured knowledge base that your AI agents can search and reference when answering customer questions.

Go beyond a basic agent. Learn how to write effective system prompts, add knowledge, and tune your agent for your specific use case.