Email Channel Setup with Resend

Overview

DMHub uses Resend to handle transactional email. Resend routes inbound email to DMHub via webhook, and DMHub sends replies through Resend's SMTP infrastructure.

Prerequisites

• A Resend account (free tier supports up to 3,000 emails/month)
• A domain you own (e.g., support@yourcompany.com)

Step 1: Add your domain to Resend

1. Log in at resend.com → Domains → Add Domain
2. Enter your domain name
3. Resend gives you DNS records to add:

- SPF record (TXT) - DKIM record (CNAME, 2 entries) - DMARC record (TXT, optional but recommended)

1. Add these records in your DNS provider (Cloudflare, GoDaddy, etc.)
2. Click Verify in Resend — propagation can take up to 48 hours

Step 2: Create an API key

In Resend → API Keys → Create API Key. Give it a name like "DMHub". Set permission to Full access.

Copy the API key — you'll only see it once.

Step 3: Connect in DMHub

1. Go to /settings/channels → Add Channel → Email → Resend
2. Enter:

- Your Resend API key - The "from" address (e.g., support@yourcompany.com) - A display name (e.g., "Acme Support")

1. Click Connect

Step 4: Configure inbound routing

For inbound email to reach DMHub, set up Resend's inbound webhooks:

1. In Resend → Inbound → set the webhook URL to:

``` https://www.dmhub.ai/api/webhooks/email/inbound ```

1. Set up an MX record pointing to Resend's inbound server (provided in Resend docs)

Testing the connection

Send a test email to your connected address. It should appear in /inbox within 30 seconds. Reply from DMHub — the customer sees it from your connected "from" address.