What is DMHub?
DMHub is a universal omnichannel messaging platform that lets your business talk to customers across WhatsApp, SMS, email, and web chat — all from one inbox.
Think of it as your customer communication command center. Instead of juggling four different tools, you manage every conversation in one place with AI assistance built in.
What you can do
- Inbox — manage all inbound conversations across channels in a unified view
- AI Agents — deploy AI assistants that answer questions, book appointments, and qualify leads 24/7
- Automations — trigger messages based on customer behavior (e.g., abandoned cart, appointment reminder)
- Contacts — maintain a single customer profile enriched with conversation history, orders, and loyalty points
- Campaigns — send targeted broadcast messages with WhatsApp templates
- Analytics — track response times, resolution rates, and channel performance
Your first 10 minutes
Here is the fastest path to your first live conversation:
- Connect a channel — go to /settings/channels and connect WhatsApp, SMS, or email
- Set up your inbox — configure your team's response hours and auto-reply messages
- Create an AI agent — at /agents, create a basic FAQ agent and link it to your channel
- Send a test message — use your connected number to send yourself a message and watch it appear in the inbox
Navigation overview
| Section | Path | What it does |
|---|---|---|
| Inbox | /inbox | All inbound conversations |
| Contacts | /contacts | Customer profiles |
| Agents | /agents | AI agent management |
| Automations | /automations | Workflow builder |
| Analytics | /analytics | Performance metrics |
| Settings | /settings | Channels, team, billing |
Getting help
- In-app wizard — click the ✨ button on any page to get AI-powered guidance
- Help Center — you're reading it
- Email support — support@dmhub.ai
onboardingoverview
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