Email review requests are opened by 21% of customers. WhatsApp review requests are opened by 97% — and replied to within minutes. DMHub sends a post-purchase or post-service review request at the perfect moment, routes happy customers to Google, and flags complaints privately before they become public.
Most businesses only ask for reviews verbally — customers say yes and forget by the time they get home
Email review requests are buried in inboxes, land in spam, and average a 1–2% conversion to posted review
Unhappy customers are far more motivated to leave reviews than satisfied ones — skewing your public rating
Manually tracking who to ask and following up is a task that never gets done consistently
Google requires fresh, recent reviews — a stream of 2–3 per week beats a burst of 50 then nothing
DMHub sends a review request 30–120 minutes after a purchase or service completion — when satisfaction is highest. Timing is configurable per transaction type.
The initial message asks "How was your experience? 😊 Great / 😞 Not great." Happy customers get a direct Google review link. Unhappy customers get routed to your inbox for private resolution before any public review.
Happy customers receive a link that opens directly to the Google review compose screen for your business — zero navigation friction. Review completion rates average 34% from this link.
Route review requests to any combination of platforms based on the customer's purchase type, location, or segment. Spread reviews across platforms to build a diversified reputation.
Review request fires automatically at a configurable delay after purchase, checkout, appointment completion, or delivery confirmation.
Two-button sentiment check routes happy customers to Google and unhappy customers to your inbox. Protect your public rating while resolving issues privately.
Direct link to the Google review compose screen for your business listing. No searching, no navigation, zero friction between intent and action.
Limit to N review requests per day to maintain a natural review velocity and avoid Google's spam detection. Configurable per business.
Route to Google, Yelp, Trustpilot, TripAdvisor, Facebook, G2, or Capterra. Different customer segments can be directed to different platforms.
Track weekly review requests sent, sentiment distribution, Google review rate, and average rating trend over time.
Representative examples — not verified customer endorsements
“We went from 12 reviews in a year to 47 reviews in the first month using WhatsApp requests. Our rating climbed from 3.9 to 4.7 in 6 weeks.”
Carlos M.
Urban Grill, Miami
“The sentiment routing is brilliant. We caught 8 unhappy customers privately in the first month — none of them left a public 1-star review because we resolved the issue fast.”
Priya S.
Spice Garden, Austin
“Our competitors have been in business longer but our Google rating is now higher. Fresh weekly reviews from WhatsApp completely changed our local SEO ranking.”
James T.
The Brunch Club, Nashville
FAQ
You configure the delay from the trigger event. Common setups: 30 minutes after restaurant checkout, 2 hours after a salon appointment, or 24 hours after a product delivery. You can also set blackout hours (e.g., no messages after 9 PM) and suppress requests for customers who received one in the last 90 days.
The review request message includes two buttons: a positive one (🌟 "Loved it") and a neutral/negative one (💬 "Had an issue"). Positive respondents receive your Google review link immediately. Negative respondents receive a message opening a private support conversation in your DMHub inbox, so you can resolve the issue before it becomes a public review.
DMHub generates a direct deep link to your Google Business Profile review compose screen. Customers tap the link and are dropped directly into the "Write a review" interface — no search, no navigation. You connect your Google Business Profile URL once during setup.
Yes. DMHub's A/B test feature lets you test two message variants with a configurable traffic split. After a statistically significant sample, DMHub identifies the winner and routes all traffic to it. Common tests: direct vs. question-first approach, emoji vs. no emoji, 30-min vs. 2-hour delay.
Asking customers to leave honest reviews is allowed under Google's policies. What is prohibited is incentivizing reviews or selectively asking only happy customers. DMHub's sentiment routing asks all customers the same question — unhappy customers are offered private resolution, not disqualified from leaving a review.
Your first 100 conversations are free. No credit card. No complicated setup.
Start collecting Google reviews — free