Email surveys average a 10–15% response rate. WhatsApp surveys average 40–60%. DMHub sends post-purchase NPS surveys, collects structured responses, tags sentiment automatically, and pipes results to your analytics stack — all inside the WhatsApp conversation.
Email survey response rates average 10–15% — 85 out of 100 customers never share their feedback
Survey links require customers to open a browser, load a page, and navigate a multi-step form — friction kills completion
By the time a quarterly NPS survey lands, customers struggle to recall the specific experience that drove their score
Collecting open-ended feedback via email produces thousands of responses nobody has time to read or categorize
Survey data sits in a separate tool (Typeform, SurveyMonkey) disconnected from the conversation history and CRM
DMHub sends a two-step NPS survey in the WhatsApp thread: "How likely are you to recommend us? (0–10)" followed by "What's the main reason for your score?" Conversational, fast, and delivered where customers are.
Open-ended responses are automatically analyzed for sentiment (positive / neutral / negative) and tagged with the primary feedback theme (quality, speed, price, staff). No manual coding.
Send NPS 2 hours after appointment completion, 24 hours after delivery, or 7 days after a purchase — when feedback is still fresh. Timing drives accuracy and response rates.
Promoters (score 9–10) automatically receive a review request. Detractors (score 0–6) are flagged for immediate support outreach. Passives enter a re-engagement flow.
Two-step conversational NPS sent in the existing thread. Customers respond with a number and a sentence — no forms, no links, no friction.
Every open-ended response tagged with sentiment and primary theme automatically. No manual coding. Export-ready for your analytics team.
Survey fires at the optimal moment: after service completion, post-delivery, post-call. Configurable timing per transaction type.
Score of 0–6 triggers an immediate Slack or email alert to your customer success team with the customer's response and contact info.
Promoters (9–10) automatically receive a Google review request in the same thread. 22% of promoters post a public review.
Track NPS score over time, by product, by location, and by customer segment. Export to CSV, push to your CRM, or webhook to your data warehouse.
Representative examples — not verified customer endorsements
“NPS response rate jumped from 11% to 48% when we moved to WhatsApp. We now have 4× the feedback with zero additional effort from the team.”
Dr. Marcus R.
Family First Dentistry, Charlotte
“The detractor alert caught a customer who had a terrible experience before they left a 1-star Google review. We resolved it in 20 minutes. They're still a customer.”
Priya S.
Spice Garden, Austin
“The automatic sentiment tagging replaces what used to take our team 3 hours a week to do manually. We see themes instantly — and actually fix the problems.”
Frank R.
Metro Operations, Columbus
FAQ
Yes. DMHub supports multi-question WhatsApp surveys: NPS score, open-ended reason, specific attribute ratings (quality, speed, staff), and multiple-choice questions. Keep surveys under 5 questions — WhatsApp surveys over 5 questions see a 40% drop in completion.
Open-ended responses are analyzed by DMHub's AI for sentiment polarity (positive, neutral, negative) and primary theme (product quality, pricing, speed, staff, shipping, etc.). Tags are applied automatically and visible in the feedback dashboard. You can add custom themes relevant to your business.
Yes. Survey responses inherit customer metadata (location, product purchased, customer tier, order value). You can filter the NPS dashboard by any of these dimensions. Enterprise accounts can push segmented results to BI tools via webhook or scheduled export.
DMHub sends a staff alert (Slack, email, or both) with the customer's name, score, comment, and a link to their conversation history. The detractor receives an automated empathetic response: "Thank you for the honest feedback. A member of our team will reach out within 2 hours." You can configure the response message and the alert recipients.
Yes. Set a suppression window (e.g., 60 days, 90 days) to prevent survey fatigue. Customers who received a survey within that window are automatically excluded from subsequent survey triggers. You can also set a maximum of N surveys per customer per year.
Your first 100 conversations are free. No credit card. No complicated setup.
Start collecting feedback via WhatsApp — free