Turn every customer inquiry into a sale and every abandoned cart into revenue. DMHub automates WhatsApp for retail so your team sells, not answers FAQs.
67% of online carts are abandoned — most never receive a follow-up message
Customers WhatsApp "do you have this in a size 8?" and wait 2 days for a reply
"Is my order shipped yet?" floods customer service and has a simple, automatable answer
One-time buyers never come back without a structured re-engagement campaign
Store hours, return policy, and product questions eat 60% of customer service chat volume
When a shopper leaves without buying, DMHub sends a personalized WhatsApp within 1 hour. Conversion rates on WhatsApp cart recovery average 12–18%.
Customers text a product name, SKU, or photo. The AI checks live inventory, confirms size/color availability, and offers to reserve or ship.
The AI answers "where's my order?" with live tracking data from Shopify, WooCommerce, or your OMS — no agent needed for 95% of shipping inquiries.
First-time buyers enter a 60-day nurture sequence. Loyalty members get early access to sales and new arrivals before anyone else.
1-hour, 24-hour, and 72-hour cart recovery messages with customizable offers and urgency language.
Customers text an order number and get real-time shipping status without waiting for an agent.
AI checks your live product catalog to answer size, color, and stock questions in seconds.
Loyalty points, tier status, and exclusive offers delivered via WhatsApp — higher engagement than email.
AI guides customers through your return policy, generates a return label, and books an exchange for the right size.
Based on purchase history, the AI surfaces relevant new arrivals and restock alerts for individual customers.
Representative examples — not verified customer endorsements
“Cart recovery on WhatsApp converts at 14%. Our email recovery converts at 3%. The math is obvious — we shifted all abandoned cart spend here.”
Dana R.
Coastal Threads, Charleston
“"Where's my order?" used to be 40% of our support volume. DMHub automated it entirely. Our team actually answers complex questions now.”
Omar S.
The Gadget Den, Austin
“Repeat purchase rate for customers in our WhatsApp loyalty program is 3.4x higher than non-enrolled customers.”
Amanda V.
Little Luxe Boutique, Nashville
Integrates with the tools retail stores already use
FAQ
Yes. DMHub has a native Shopify integration that pulls product inventory, order data, and customer history in real time. WooCommerce, BigCommerce, and Magento are also supported.
If you have a customer's WhatsApp number (from a previous purchase or newsletter opt-in), DMHub sends a recovery message automatically when cart abandonment is detected via your e-commerce event webhook.
Yes. You can configure a time-limited discount code that auto-generates per customer — "Get 10% off if you order in the next 2 hours." The AI applies it at checkout.
For standard returns (within policy, no damage), yes. The AI confirms eligibility, generates a return label, and updates your OMS. Out-of-policy requests escalate to a human.
DMHub provides an opt-in widget for your checkout page, a QR code for in-store signage, and a keyword campaign (e.g., "Text SAVE to 555-0101"). GDPR and TCPA compliant by default.
Your first 100 conversations are free. No credit card. No complicated setup.
Start recovering abandoned carts — free trial