See every customer's path from first message to loyal advocate.
Map the complete customer journey from awareness to advocacy. DMHub automatically classifies each customer's stage, tracks every touchpoint (messages, purchases, loyalty interactions, support tickets), and triggers actions when customers reach key milestones. Understand where customers drop off and fix it.
Customers are automatically placed into stages: Awareness, Consideration, Purchase, Retention, Advocacy. The stage updates as behavior changes.
Every interaction is recorded: first WhatsApp message, first purchase, loyalty enrollment, support conversation, referral made, and more.
Trigger automations when customers reach specific journey stages. First-time buyers get onboarding. Repeat buyers get loyalty invitations.
See where customers stall in their journey. Identify bottlenecks between stages and create targeted interventions.
DMHub tracks every customer interaction and maps their journey automatically. No manual setup required for basic journey tracking.
Define what happens at each stage: welcome message at Awareness, upsell at Purchase, referral ask at Advocacy.
View aggregate journey data to see conversion rates between stages. Identify and fix drop-off points.
Track the journey from first WhatsApp message to regular diner. Trigger a loyalty enrollment offer after the third visit.
Map the trial-to-member conversion funnel. See exactly where trial visitors drop off and trigger personalized follow-ups at each stage.
Identify customers stuck in 'Consideration' (browsed products but never purchased) and trigger a first-purchase discount via WhatsApp.
Features that complement Customer Journey.
No credit card. No complicated setup. Connect WhatsApp and go.
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