Your whole team in one inbox, with the right permissions.
Add your entire team to DMHub with role-based permissions. Admins see everything. Agents see only their assigned conversations. Managers get analytics without conversation access. Route conversations by skill, language, or availability. Track team performance and response times.
Four built-in roles (Owner, Admin, Agent, Viewer) with granular permission controls. Create custom roles for specific team structures.
Route conversations to team members based on skills (language, product expertise), availability, or round-robin distribution.
Monitor each team member's response time, resolution rate, customer satisfaction, and conversation volume. Identify top performers and training needs.
Manage teams across multiple locations from a single dashboard. Each location has its own inbox, but management gets cross-location visibility.
Add team members by email. Assign roles and permissions. Each person gets their own login and sees only what their role allows.
Configure how conversations are distributed: by skill, language, availability, or manual assignment.
Track team performance in the analytics dashboard. See response times, workload distribution, and customer satisfaction by agent.
Hosts handle reservations, kitchen staff handles order questions, and the manager sees everything. Each role sees only relevant conversations.
Each location has its own team and inbox. Regional managers see performance across all locations. Corporate sees the full picture.
Route Spanish conversations to bilingual agents automatically. Escalate complex issues to senior agents. Track resolution times.
Features that complement Team Management.
No credit card. No complicated setup. Connect WhatsApp and go.
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