Satisfied customers say "I will leave you a review" and then forget within minutes of walking out. Meanwhile, the occasional unhappy customer goes straight to Google. The result: your review count is low, your average rating is dragged down by outliers, and new customers doubt you.
The real cost of this problem
This problem is structural — it will not fix itself without the right system in place.
How DMHub fixes it
DMHub sends a review request 1–2 hours after a completed appointment, delivery, or resolved support ticket — while the positive feeling is fresh. The message includes a one-tap link to Google, Yelp, or TripAdvisor.
DMHub first asks a private satisfaction question (1–5 stars). Customers who rate 4–5 receive the public review link. Customers who rate 1–3 are routed to a private feedback form — giving you a chance to make it right before it goes public.
A customer who just had a birthday dinner gets a different message than one who ordered takeout. DMHub personalises the context so the request feels natural, not automated.
Track review request send rate, open rate, click rate, and estimated new reviews per week. Know exactly which interactions generate the most reviews so you can double down.
Results from DMHub customers
Illustrative results — individual outcomes vary
“We had 47 Google reviews in four years of business. DMHub review requests got us 112 reviews in 90 days — and our average went from 3.9 to 4.7 stars. That alone drove a 30% increase in new customer enquiries.”
Representative example — not a verified customer endorsement
Yes. You can configure DMHub to direct customers to Google Business, Yelp, TripAdvisor, Facebook Reviews, or Trustpilot — or rotate between them. Most businesses prioritise Google.
Before sending the public review link, DMHub asks the customer to rate their experience privately (1–5 stars). Ratings of 4 or 5 receive the public link. Ratings of 1–3 are routed to a private feedback form, giving you a chance to resolve the issue before it becomes a public review.
You configure the delay. The default is 90 minutes after a completed appointment or purchase. Most businesses find this is when satisfaction is highest and intent to review is strongest.
Yes. DMHub respects a cool-down period per contact — the default is 90 days. A customer who reviewed last month will not receive another request until the cool-down expires.
Google and Yelp prohibit directing only positive reviews to review platforms while suppressing negative ones. The DMHub intercept is designed for service recovery, not filtering — all customers who rate 4–5 receive the public link, and 1–3 ratings receive private feedback. This is compliant with platform policies.
Yes. Each location can have its own Google Business profile link. DMHub routes the review request to the correct location based on where the transaction occurred.
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